Help
Category: Purchasing and Billing
What forms of payment can be used at Soggy Melon?
We accept Visa, American Express, and MasterCard.
Can I receive a refund after purchasing a game?
Orders are non-refundable once the game has been activated after purchase. Soggy Melon offers a free trial evaluation period for PC downloads for you to determine the quality of the game and ensure compatibility with your computer. Please take this into consideration when purchasing from our site.
Which mobile operators are supported in using the Premium SMS payment method?
We currently do not offer Premium SMS payments on our English site.
Do you offer Premium SMS payments?
We currently do not offer payment via Premium SMS for our English site?
What will be affected with each Premium SMS I send?
We do not offer Premium SMS payments on our English site.
Why is there a convenience fee when paying by SMS?
Premium SMS payments are not available on our English site.
What will appear on my mobile operator monthly bill?
We do not offer Premium SMS payments on our English site.
How can I be sure that my credit card information is safe?
We are committed to keeping your personal information private and secure, and we use numerous tools and techniques to carry out that commitment, including: We protect your information from unauthorized access by using established and exacting security standards, including data encryption and 128-bit Secure Sockets Layer (SSL) encryption technology as well as state-of-the-art fraud-protection features. We verify your identity through the use of personal passwords and other information before providing assistance. We protect you from fraud through the use of active fraud protection measures, such as holding your password and credit card information in the strictest confidence.
Why is my credit card not being accepted?
Your credit card may not be accepted if the card's security code is not verified and/or if you address is not verified. This may be due to not entering a security code and/or address, or incorrectly entering the security code and/or address. There are several reasons why a credit card use can fail. The name and address in your game account profile and card info section must exactly match the information on the credit card statement. Also the CVV2 number on the back of the card must be correct. These are security features to make sure your account is safe. If you're not sure which numbers to use for the CVV2 code, click on the "?" next to the input box to bring up a diagram of exactly which numbers to use.
How will the charge appear on my bank or credit card statement?
Your bank or credit card statement will include the amount you purchased with a reference to Soggy Melon.